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SMS Group of Companies
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USD
15
17
HOUR
true
Customer Relations Representative - BEA
Detroit, MI 48216 US
Posted: 05/22/2023
2023-05-22
2023-07-03
Employment Type:
Contract
Industry: Client Relations & Business Development
Job Number: KS889100522
Pay Rate: $15-17 / hour
Job Description
SEEL, a growing energy efficiency company serving public utilities and their customers, is seeking a well-organized, detail-oriented, compassionate Customer Relation Specialist in Detroit, MI to ensure optimal customer support to all our clients and customers.
Customer Relation Position Offers:
- Paid Training
- Competitive compensation program
- 2 weeks of PTO per year
- Nine (9) paid holidays per year.
- Excellent health, dental, optical, and life insurance benefit program, with a significant portion of the premium paid by the company.
- Company-sponsored training and Tuition Reimbursement programs.
- 401K Match Program
DUTIES AND RESPONSIBILITIES
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.