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Customer Relations Specialist (CRS)
Posted: 04/01/2026
Employment Type:
Contract
Industry: Admin
Job Number: NH670790122
Pay Rate: $18-22 / hour
Job Description
The Customer Relations Specialist will provide quality and professional customer service for our utility partner’s customers. The Customer Relation Specialist will maintain a positive attitude along with providing clear communications as well as knowledge of the programs, which provides each customer with the ultimate customer service experience.
Duties and Responsibilities
1. Inform customers of the Energy Efficiency program requirements and offerings
2. Verify customer eligibility
3. Manage inbound and outbound calls to schedule appointments via the Customer Relationship Management (CRM) application
4. Log all customer calls in the CRM application and update the application with modifications or changes (i.e., appointments, reschedules, cancellations, and customer incidents) and present status of all current and prospective customers
5. Meet the established weekly and monthly Key Performance Indicators (KPI’s) for enrollments, scheduled appointments, and related program goals
6. Ensure that an excellent customer service experience is consistently delivered with every customer
7. Identify, research, and resolve customer issues, and escalate unresolved issues as needed
8. Effectively and confidentially communicate with customers including written email correspondence
9. Accurately maintain, update, and secure all call center, customer contact, and data records
10. Monitor, record and report key program outcomes on a regular basis
11. Recommend process improvements
12. Perform related work as required
Minimum Requirements
· High school diploma or equivalent
2-3 years customer service experience
Effective communications skills (oral and written)
· Highly organized and excellent time management skills
Ability to understand and retain basic customer information
Accurate typing and data entry skills
· Proficiency in MS Office applications such as Outlook,Teams, Word, Excel
· Ability to handle challenging customer situations with poise and professionalism
· Able to meet pre-employment requirements for background check and drug testing.
The above information is intended to describe the most important aspects of the job. It is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required to perform the work.
Target pay $18hr-$22/hr
Location: currently in Mount Laurel, NJ - office will relocate to Burlington, NJ June 1st.
Benefits
- Competitive hourly pay, depending on experience.
- 2 weeks of PTO per calendar year.
- 9 paid holidays with 1 floating Holiday per calendar year.
- Health, dental, optical, and life insurance benefit program,
- Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by federal, state, or local law.
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About Mount Laurel, NJ
Explore exciting job opportunities in the vibrant Mount Laurel, New Jersey area! Known for its picturesque landscapes, rich history, and thriving business community, Mount Laurel offers a perfect blend of work and play. With renowned landmarks like Rancocas State Park, the Mount Laurel Arts Center, and the nearby Adventure Aquarium, this area seamlessly marries culture with career growth. Indulge in the region's diverse cuisine, catch a show at the Ritz Theatre Company, or cheer on local sports teams at the TD Bank Ballpark. Join us in discovering why Mount Laurel, NJ is not just a place to work, but a place to thrive. Browse our job listings today and ignite your career in this charming location!