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Location: This position is based in our current office in Mount Laurel, but this office is expected
to move to Burlington, NJ in the spring.

Our company is a leading provider of specialized engineering and
environmental services, helping clients across various industries achieve their goals through
innovative solutions and exceptional customer support.

As a Customer Relations Specialist (CRS), you will be responsible for delivering
exceptional customer service and support, serving as the primary point of contact for our valued
clients. Your role will involve handling inquiries, resolving issues, and fostering strong
relationships to ensure a positive customer experience. Customer Relation Specialist will provide quality and professional customer service for our utility partner’s customers. The Customer Relation Specialist will maintain a positive attitude along with providing clear communications as well as knowledge of the programs, which provides each customer with the ultimate customer service experience.


Duties and Responsibilities

1.       Inform customers of the Energy Efficiency program requirements and offerings

2.       Verify customer eligibility  

3.       Manage inbound and outbound calls to schedule appointments via the Customer Relationship Management (CRM) application

4.       Log all customer calls in the CRM application and update the application with modifications or changes (i.e., appointments, reschedules, cancellations, and customer incidents) and present status of all current and prospective customers

5.       Meet the established weekly and monthly Key Performance Indicators (KPI’s) for enrollments, scheduled appointments, and related program goals

6.       Ensure that an excellent customer service experience is consistently delivered with every customer

7.       Identify, research, and resolve customer issues, and escalate unresolved issues as needed

8.       Effectively and confidentially communicate with customers including written email correspondence

9.       Accurately maintain, update, and secure all call center, customer contact, and data records

10.   Monitor, record and report key program outcomes on a regular basis

11.   Recommend process improvements

12.   Perform related work as required

Key Responsibilities:
- Provide prompt and courteous responses to customer inquiries and concerns via phone, email,
and other communication channels
- Accurately document customer interactions and maintain detailed records in our customer
relationship management (CRM) system
- Collaborate with cross-functional teams to address customer needs and provide timely
resolutions
- Identify opportunities to enhance the customer experience and recommend process
improvements
- Participate in ongoing training and development to stay informed of industry trends and best
practices in customer relations

Minimum Requirements
- Minimum 2 years of experience as a Call Center Representative, Customer Relations Specialist,
or in a similar customer-facing role
- Excellent communication and interpersonal skills, with the ability to effectively interact with
customers from diverse backgrounds
- Strong problem-solving and critical thinking skills to identify and resolve customer issues
- Proficiency in using customer relationship management (CRM) software and other relevant
technology
- Demonstrated commitment to providing exceptional customer service and a positive customer
experience

·         High school diploma or equivalent

·         Highly organized and excellent time management skills

·         Accurate typing and data entry skills
·        Proficiency in MS Office applications such as Outlook,  Word -
·        Intermediate to Advanced skills in MS Excel
        Ability to handle challenging customer situations with poise and professionalism
·        Able to meet pre-employment requirements for background check and drug testing.
Knowledge of the energy efficiency industry helpful

Working Conditions:
This is an office-based role with minimal physical demands. The work environment is
comfortable and well-equipped, and the schedule is primarily Monday through Friday, with
occasional flexibility as needed to support our clients.

The target pay rate for this position is $20 per hour. We offer a comprehensive benefits package,
including health insurance, retirement savings plans, paid time off, and opportunities for
professional development.

Equal Opportunity Employer
Our company is an equal opportunity employer, committed to creating a diverse and inclusive
work environment. We welcome applicants from all backgrounds and do not discriminate on the
basis of race, color, religion, gender, sexual orientation, national origin, age, disability, or any
another protected characteristic.