Customer Service Representative II

This is a full-time, permanent role based at our corporate office.

About Our Company
Our private consulting firm provides expert services and guidance to clients in the environmental and energy sectors. We help organizations navigate sustainability, renewable energy, and energy efficiency initiatives. Our team of dedicated professionals is passionate about driving positive change and supporting our clients' goals.

Job Summary
As a Customer Service Representative II, you will be a key point of contact for our clients, providing exceptional service and support. In this role, you will handle a variety of inquiries, resolve issues, and assist with business development efforts. Your strong communication skills and customer-centric approach will be essential in delivering a seamless experience for our clients.

Key Responsibilities
- Respond to inbound calls, emails, and other communications from clients in a friendly and professional manner
- Troubleshoot and resolve customer inquiries and complaints in a timely and effective manner
- Maintain detailed records of client interactions and follow up as needed
- Assist with the preparation of client-facing materials and presentations
- Collaborate with cross-functional teams to ensure client needs are met
- Participate in the development of customer service processes and best practices
- Provide recommendations for improving the overall client experience

Qualifications
Required:
- 2+ years of experience as a call center representative or customer service specialist
- Excellent verbal and written communication skills
- Strong problem-solving and critical thinking abilities
- Proficiency in using customer relationship management (CRM) software
- Ability to work effectively in a team-oriented environment

Preferred:
- Certification in customer service or a related field
- Experience in the environmental or energy consulting industry
- Familiarity with scheduling appointments and dispatching

Working Conditions
This is an office-based role with a standard 40-hour work week. Occasional evening or weekend work may be required to accommodate client needs.

Compensation and Benefits
The target pay rate for this position is $19 per hour. We offer a comprehensive benefits package, including health insurance, retirement savings plan, paid time off, and professional development opportunities.

Equal Opportunity
Our company is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. We do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.