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Data Administrator/Customer Service

Blue Springs, MS 38828

Posted: 08/30/2023 Employment Type: Contract Industry: Admin Job Number: TT456260830

Job Description

Data Admin/Customer Service

Position Summary: 
 
The Date Administration/Customer Service Specialist is responsible for all administrative functions, including project data input, tracking, maintenance and reporting. Maintains communication with customer contacts on containment project status, submits reports to corporate accounting, maintains inventory and orders company supplies, and maintains personnel documentation for submission to SMS. Additionally, this person is proficient in all Inspector and Senior Inspector job requirements, trains new hires, and is available to assist with sorting/rework when necessary.  

Job Requirements:
 
  • Compile, verify, and enter project account data into data tracking system
  1. Send data and project status results to all active suppliers
  2. Track when sorts open and close
  3. Audit project documentation for accuracy to ensure accurate customer billing 
  • Drive customer satisfaction through regular communication, provide timely sort updates, reports, and feedback/follow-up 
  • Refer customer inquiries/complaints to appropriate supervisor or manager
  • Maintain compliance with all ISO 9001:2008 quality system requirements
  • Train project team members on proper completion of service delivery documentation and train new hires when necessary
  • Maintain and monitor (daily/monthly) key performance indicators and downtime
  • Ensure project areas are 5s compliant
  • Maintain and monitor supply, tool, and equipment inventory and submit purchase requests for approval
  • Maintain administrative and personnel files, reports, documentation and submit personnel information to SMS
  • Track and maintain employee call-in log and phone message log
  • Compile and submit accurate management reports in a timely manner
  • Work with minimum supervision
  • Travel to project locations when needed
  • All other duties, as assigned
Physical Requirements: 
  1. Ability to stand, walk, stoop, kneel, crouch and manipulate weights of 10 – 50 pounds for extended periods of time.  
  2. Hand/eye coordination with arm/hand/finger dexterity including the ability to grasp with visual acuity.
  3. Corrected 20/20 vision with no color blindness
  4. Read, comprehend, and apply written work instruction
  5. Able to pass a criminal background check 
  6. Able to pass initial and subsequent drug screenings
 
Education/Experience Requirements: 
 
  • High school diploma; up to four years of college or technical school preferred
  • At least five years of work experience (including two years of data entry/clerical experience) 
  • Proficient in the use of Microsoft Office
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