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Program Manager

Comstock Park, MI 49321

Posted: 05/24/2023 Employment Type: Contract Industry: Client Relations & Business Development Job Number: TT332466524 Pay Rate: $31.25-36.06 / hour

Job Description


The Program Manager (PM) will lead the delivery of energy efficiency and direct installation services to utility customers. With a focus on program development and implementation, treating energy efficiency as a production resource. The PM will manage the daily operations of a weatherization program designed to support and educate customers. This includes managing the local team and handling communication with the operations team and the utility client. In addition, this candidate will have the capacity to support market transformation initiatives and other directives to improve the value proposition for energy efficiency within the team. 

  • Bachelor’s degree and 5 years of experience in project management, customer service logistics, energy efficiency, and/or electric technologies concepts and practices or related field is Preferred.
  • Experience effectively leading, motivating, mentoring & developing a Team.
  • Experience in lead generation (marketing & financial analysis, account management, & business development)
  • Effective verbal and written communication
  • Strong attention to detail
  • Familiarity with utility conservation programs is a plus

  • Lead the Operations team and position it for success by anticipating and delivering on our client’s needs
  • Manage resources from cross-functional operations and overseeing project budgets to deliver the required amount of energy savings for our clients
  • Oversee day-to-day operational program management to ensure client deliverables are met
  •  Manage organizational growth and risk through the adoption of thorough, efficient operational procedures including status reporting, staff meetings, operations reviews and dashboards and key performance indicators (i.e., KPIs)Effectively communicate with internal departments, including Marketing, Finance, Data, and Talent Management, to ensure projects are appropriately funded, resourced, and targeted to exceed client expectations
  • Manage existing contract by developing and maintaining project budgets, high-level work plans, and deliverable schedules including work breakdown structures, resource labor budgets, and monthly client reporting 
  • Draft scope of work (i.e., SOW) documents for new or expanded business proposals as needed
  • Communicate with clients through timely written project reports and facilitation of project team and client meetings 
  • Manage program tasks and work with team members in all of our offices to share information and resources, and develop project materials and tools
  • Management and oversight of all aspects of efficiency initiatives including milestone delivery and deadlines, budget and P&L (i.e., profit and loss) financial management, timely task delivery, monthly client reporting, monitoring and summarization of program progress, and internal cross-functional team management. 
  • Preparation of reports for clients and management regarding project status 
  • Work in collaboration with the client account team to manage the expectations of all stakeholders 
  • Manage, develop and implement product marketing and lead generation activities to maximize ROI of program services 
  • Perform related work as required 
  • Travel: 10-15% of the time
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